Privacy Policy

Terms of Service

      1. Welcome to (“Website”). This website is owned and operated by GharEkSapna (“the Company”), whose registered office is at #13A, Rao & Raju Colony, Near Cinemax, Opp. Park hyatt, Road Number 2, BNR Colony, Venkat Nagar, Banjara Hills, Hyderabad, Telangana 500034.
      2. RenoMate is a subsidiary of GharEkSapna, all the bills will be made in the name of GharEkSapna.
      3. The website is an online platform which enables Users to book renovation related services.
      4. For the purpose of these terms of use (“Terms of Use”), “We”, “Us” and “Our” means the Company and “You”, “Your” and “User” means any person who accesses or uses the website or the Services.
      5. By accessing or using this website or the Services, You agree to be bound by these Terms of Use. If You do not agree to these Terms of Use or any of Our Policies, please do not access the website.
  • Changes to the Terms of Use

We may modify these Terms of Use and Our Policies from time to time, by updating this document. Your continuing to use the website or Services following the posting of changes will mean that You accept such changes.

  • Access to the website and Services

You may access the website and the Services only if You are 18 years of age or older and are legally capable of entering into a binding contract as per applicable law, including, in particular, the Indian Contract Act, 1872.

  • Your Information
      1. We record all the information you provide to us in the forms and use it for our own purposes that may include transferring the info to a third-party.
      2. You may provide Us with Your mobile phone number on the Website. We will then contact You, collect Your User Information.
      3. By providing Us with Your User Information, You confirm that:
        1. The User Information provided by You is accurate and genuine;
        2. The mobile phone number provided by You belongs to you, has been validly acquired under applicable law, and You may be contacted on the number by way of calls or SMS messages by Us or Our Providers; and
        3. You shall immediately notify Us of any un-authorized use of Your User Information or any other breach of these Terms of Use or security known to You.
      4. Further, You authorize Us to:
        1. Collect, process and store User Information and access information including the IP address, IMEI number and MAC address of the computer/device from where the website was accessed;
        2. Either directly, or through third parties, verify and confirm Your User Information;
        3. Contact You using Your User Information, including for marketing and promotional calls; and
        4. Share Your User Information with Providers who may use the same to contact You, including on Your mobile phone.
      5. Subject to the above, and Your compliance with these Terms of Use, We grant You a non-exclusive, revocable, limited privilege to access and use this website and the Services.
  • Fees and Payment
      1. The use of the website and Services is free of cost. However, this no charge policy can be amended at Our discretion and We reserve the right to charge for any of the Services.
      2. We can impose limits on the number of Transactions or the Transaction Fee which We receive from You and can refuse to process any Transaction Fee, at Our sole discretion.
  • Use of the website and Services
      1. You agree to make use of the website and Services for their intended purpose in a bona fide manner. In particular You agree not to:
        1. print, distribute, share, download, duplicate or otherwise copy, delete, vary or amend or use any data or User Information of any User other than You;
        2. infringe on any intellectual property rights of any person and/or retain information in any computer system or otherwise with an intention to do so;
        3. attempt to gain unauthorized access to any portion or feature of the website, or any other systems or networks connected to the website or to any server, computer, network, or to any of the Services by hacking, password “mining” or any other illegitimate means;
        4. probe, scan or test the vulnerability of the website or Services or any network connected to the website or Services or breach the security or authentication measures on the website or any network connected to the website or Services;
        5. use any automated systems to extract data from the website;
        6. make any inaccurate, false, unfair or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us, any Provider or any User on the website;
        7. take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the website or Our systems or networks, or any systems or networks connected to Us; or
        8. circumvent or manipulate the website, Services, registration process, Transaction Fees, billing system, or attempt to do so.
      2. You further agree not to host, display, upload, modify, publish, transmit, update, share or otherwise make available on the website any information, that:
        1. contains content or other material protected by intellectual property laws unless You own or control the rights thereto or have received all necessary consents;
        2. defames, abuses, harasses, stalks, hurts religious or ethnic sentiments of, threatens or otherwise violates the legal rights of others;
        3. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
        4. harms minors in any way;
        5. infringes any patent, trademark, copyright or other proprietary rights;
        6. violates any law for the time being in force;
        7. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
        8. abets or assists with impersonating another person;
        9. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
        10. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation;
        11. conducts or forwards surveys, contests, pyramid schemes or chain letters;
        12. creates profiles or provides content that promotes escort services or prostitution;
        13. uses any other internet service to send or post spam to drive visitors to any other site hosted on or through the Company’s systems, whether or not the messages were originated by You, under Your direction, or by or under the direction of a related or unrelated third party; or
        14. contains any content which is non-compliant with the Information Technology Act, 2000, Rules and regulations, guidelines made thereunder, including Rule 3 of The Information Technology (Intermediaries Guidelines) Rules, 2011, Terms of Use or Privacy Policy, as amended/re-enacted from time to time.
  • Intellectual Property
    1. The intellectual property in the website, and in the material, content and information made available on the website including graphics, images, photographs, logos, trademarks, the appearance, organisation and layout of the website and the underlying software code belong to Us or Our licensors.
    2. You must not copy, modify, alter, publish, broadcast, distribute, sell or transfer (whether in whole or in part) any such material. The information provided on the website and through the Services is for Your personal use only.
  1. Indemnity

You agree to indemnify Us, Our owners, licensees, affiliates, group companies and their respective officers, directors, agents, and employees, on demand, against any claim, action, damage, loss, liability, cost, charge, expense or payment which We may pay, suffer, incur or are liable for, in relation to any act You do or cause to be done, in breach of the Terms of Use or Your violation of any law, rules or regulations.

  • Feedback, Reputation and Reviews

You agree to be fair, accurate and non disparaging while leaving comments, feedback, testimonials and reviews (“Feedback”) on or about the website or the Services, You acknowledge that You transfer all rights in such Feedback to Us and that We will be free to use the same as We may find appropriate.

  • Breach of these Terms of Use

If You have, or We have reasonable grounds to believe that You have, violated these Terms of Use in any way, We can indefinitely suspend or terminate Your access to the website or Services at any time, forfeit any amounts paid by You and report such action to relevant authorities. We reserve the right to take recourse to all available remedies under applicable law in furtherance of the above.

  • Third Party Sites

All third party advertisements, hyperlinks or other redirection tools on the website which take You to content operated by third parties are not controlled by Us and do not form part of the website. We are not liable for any loss or harm that occurs to You as a result of such sites.

  • Disclaimer and Limitation of Liability


    1. The website or the Services will be constantly available, or available at all. We shall have no liability to You for any interruption or delay in access to the website or Services availed through it, irrespective of the cause;
    2. The information on the website or given through Services is complete, true, accurate or non-misleading;
    3. Any errors or defects in the website or Services will be corrected;
    4. That the website is secure or free of viruses, Trojans or other malware; or
    5. The contents of the website or the Services do not infringe any intellectual property rights.


  • Privacy Policy

Any personal information You supply to Us when You use this website or the Services will be used in accordance with Our Privacy Policy.

  • Miscellaneous
    1. Severability and Waiver

If any provisions of these Terms of Use are found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term.

    1. Relationship between the Company and its Users

Use of the website does not create any association, partnership, venture or relationship of principal and agent, master and servant or employer and employee between the User and the Company. Further, there is no relationship of principal and agent, master and servant or employer and employee between the Providers and the Company or the Contractor and the Company.

    1. Applicable Law and Dispute Resolution

These Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. Any disputes pertaining to the website shall be subject to the exclusive jurisdiction of the appropriate courts in Bangalore.

  • Grievance officer

In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Anurag Kesarvani

You may write to him at the following address:

#13A, Rao & Raju Colony, Near Cinemax, Opp. Park hyatt, Road Number 2, BNR Colony, Venkat Nagar, Banjara Hills, Hyderabad, Telangana 500034




Email him at [email protected]

  • Contact Us

Please contact Us for any questions or comments (including all inquiries related to copyright infringement) regarding this website.

  1. This document is an electronic record under the Information Technology Act, 2000 and rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.
  2. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, Privacy Policy and Terms of Use for access to or usage of this website.